Outage in Zapier
Internal Server Errors (HTTP 500) affecting Zaps
Resolved Minor
March 31, 2026 - Started about 20 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zapier experienced intermittent HTTP 500 Internal Server Errors for 2.4 hours that prevented some Enterprise customers from editing Zaps that use app approvals, with changes failing to save during editing. The issue was caused by the Zap editor failing to retrieve approval rules from the approvals service. Engineering teams implemented a fix and continued monitoring to ensure full resolution.
We are currently investigating intermittent Internal Server Errors (HTTP 500) affecting Zaps. Some customers may experience errors when editing their Zaps, and we understand how disruptive this is to your workflows.
Our engineering teams are actively working to identify and resolve the root cause.
We will provide updates as we learn more. Thank you for your patience.
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Latest Updates ( sorted recent to last )
MONITORING
about 19 hours ago - at 03/31/2026 03:29PM
We’ve implemented a fix for the intermittent Internal Server Errors (HTTP 500) affecting some Enterprise customers when editing Zaps that use app approvals.
We’re now monitoring the situation closely to confirm the issue is fully resolved and will share another update if we see any further impact.
If you have any questions, reach out to our Support team - https://zapier.com/app/get-help
IDENTIFIED
about 19 hours ago - at 03/31/2026 02:58PM
We’ve identified the cause of intermittent Internal Server Errors (HTTP 500) affecting some Enterprise customers when editing Zaps that use app approvals. This can prevent changes from being saved during editing.
Our investigation indicates the errors occur when the Zap editor attempts to retrieve approval rules from our approvals service.
Our engineering teams are actively working to restore full reliability. Next update within 30 minutes, or sooner if we have a mitigation.
INVESTIGATING
about 20 hours ago - at 03/31/2026 02:23PM
We are currently investigating intermittent Internal Server Errors (HTTP 500) affecting Zaps. Some customers may experience errors when editing their Zaps, and we understand how disruptive this is to your workflows.
Our engineering teams are actively working to identify and resolve the root cause.
We will provide updates as we learn more. Thank you for your patience.
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