Outage in Zapier
Zapier Agents - Adding a knowledge source modal is stuck on a loading spinner
Resolved Minor
April 02, 2026 - Started about 4 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Zapier Agents experienced an issue where selecting certain apps as knowledge sources caused the modal to hang indefinitely with a loading spinner, preventing users from adding those sources. The problem affected customers' ability to configure knowledge sources in Zapier Agents for 1.5 hours. The root cause was identified as a recent deployment issue, and the incident was resolved by reverting that deployment.
Selecting certain apps as a knowledge source in Zapier Agents causes the modal to hang indefinitely with a loading spinner, blocking users from adding those sources.
Current Impact: Customers are unable to add certain knowledge sources in Zapier Agents, as the modal gets stuck on a loading spinner.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 04/02/2026 11:10AM
Root cause identified. We'll be reverting a recent deployment. Which should fix the issue. (Edited to reflect the correct current status)
MONITORING
about 4 hours ago - at 04/02/2026 10:49AM
Root cause identified. We'll be reverting a recent deployment. Which should fix the issue.
INVESTIGATING
about 4 hours ago - at 04/02/2026 10:32AM
Selecting certain apps as a knowledge source in Zapier Agents causes the modal to hang indefinitely with a loading spinner, blocking users from adding those sources.
Current Impact: Customers are unable to add certain knowledge sources in Zapier Agents, as the modal gets stuck on a loading spinner.
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