A brief spike in internal traffic caused strain on Zapier's authentication and request handling systems, resulting in failed or delayed workflow runs for customers using custom actions over a 16-minute period. The issue affected workflows that relied on these specific system paths, causing errors and slowdowns during execution. Zapier resolved the incident by addressing contributing factors, adjusting capacity, and replaying or recovering affected workflows to restore normal service operations.
Impact: Some customers may have seen failed or delayed workflow runs for a short period while we addressed a service issue.
What happened: A brief spike in internal traffic put strain on systems that support authentication and request handling for certain workflow actions. That led to errors or slowdowns for workflows using those paths.
Current status: The issue is resolved. Contributing factors have been addressed, capacity has been adjusted, and services are operating normally. We’ve worked through recovery steps for affected work, with checks showing things completing as expected.
What you may have experienced: If your Zaps use custom actions, you might have seen failures or delays during the incident window. Affected work has been replayed or recovered where applicable.
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