Outage in Zapier
Web-scraped sources cannot be added to Chatbots, and Agents not returning informatio
Resolved Minor
April 19, 2026 - Started about 13 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A third-party outage caused Zapier's chatbot users to be unable to add new web-scraped knowledge sources, while Agents provided poor responses during web browsing/scraping operations. The issues occurred during two main periods (19:18–19:35 UTC and 21:35–22:32 UTC) for a total duration of 2 hours. A fix was deployed to resolve the web-scraping errors, with existing chatbot knowledge sources remaining functional throughout the incident.
Due to a third party outage, we are investigating an outage causing failures for chatbot users attempting to add new knowledge sources that require web-scraped knowledge sources.
Existing knowledge sources for Chatbots remain functional.
Agents executions do not crash, or get marked as failed, but users may get a bad response when web browsing/scraping. There are not user facing errors for this behaviour.
Main error periods: 19:18–19:35 UTC and 21:35–22:32 UTC.
Errors began around 19:19UTC, and subsided after 22:32 UTC, and monitoring shows no new failures.
If you need help or have any questions, please contact Support: https://zapier.com/app/get-help
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Latest Updates ( sorted recent to last )
MONITORING
about 13 hours ago - at 04/19/2026 11:28PM
A fix has been deployed to resolve these errors with web-scraping knowledge sources. We will continue to monitor.
If you have any questions or continue to experience issues, please reach out to our support team: https://zapier.com/app/get-help
Thank you for your patience.
INVESTIGATING
about 13 hours ago - at 04/19/2026 11:10PM
Due to a third party outage, we are investigating an outage causing failures for chatbot users attempting to add new knowledge sources that require web-scraped knowledge sources.
Existing knowledge sources for Chatbots remain functional.
Agents executions do not crash, or get marked as failed, but users may get a bad response when web browsing/scraping. There are not user facing errors for this behaviour.
Main error periods: 19:18–19:35 UTC and 21:35–22:32 UTC.
Errors began around 19:19UTC, and subsided after 22:32 UTC, and monitoring shows no new failures.
If you need help or have any questions, please contact Support: https://zapier.com/app/get-help
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