Outage in Zapier
Chatbots failing to load
Resolved Minor
April 20, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zapier experienced a 1.5-hour service incident where some customers were unable to access their chatbots, encountering "Unable to load Chatbot" errors when attempting to view or manage them. The issue was caused by an authentication problem that prevented proper chatbot loading and access. Zapier identified and resolved the authentication issue, restoring normal chatbot services while continuing to monitor system performance.
We are currently investigating an issue that is preventing some customers from accessing their chatbots. Affected users have reported seeing "Unable to load Chatbot" errors when attempting to view or manage their chatbots.
We are looking into the cause of this issue and will update this status as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 04/21/2026 04:01AM
We’ve identified and addressed an issue that was preventing some users from accessing chatbots due to an authentication issue.
All chatbot services are operating normally. We are continuing to monitor system performance and verify full restoration across all customer segments.
If you experience any further issues accessing your chatbots, please contact our support team: https://zapier.com/app/get-help.
INVESTIGATING
2 days ago - at 04/21/2026 03:38AM
We are currently investigating an issue that is preventing some customers from accessing their chatbots. Affected users have reported seeing "Unable to load Chatbot" errors when attempting to view or manage their chatbots.
We are looking into the cause of this issue and will update this status as soon as possible.
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