Incident Report
Summary AI Generated
Zapier's chatbot service experienced a 42-minute outage where users were unable to use chat completion features due to an incorrect regional hostname configuration when accessing OpenAI's API. All user interaction attempts failed with an error message directing requests to the correct OpenAI endpoint. The engineering team investigated and resolved the connectivity issue.
We are currently investigating an issue affecting chatbot users. Users are unable to use chat completion features, and all interaction attempts are resulting in the following error message:
“There is a temporary issue with OpenAI: Attempted to access resource with incorrect regional hostname. Please make your request to api.openai.com "api.openai.com": http://api.openai.com”
Our engineering team is actively working to identify the root cause and implement a solution. We will provide updates on this status page as progress is made.
If you are experiencing issues or need assistance, please contact our support team: https://zapier.com/app/get-help
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INVESTIGATING
1 day ago - at 04/21/2026 11:40PM
We are currently investigating an issue affecting chatbot users. Users are unable to use chat completion features, and all interaction attempts are resulting in the following error message:
“There is a temporary issue with OpenAI: Attempted to access resource with incorrect regional hostname. Please make your request to api.openai.com "api.openai.com": http://api.openai.com”
Our engineering team is actively working to identify the root cause and implement a solution. We will provide updates on this status page as progress is made.
If you are experiencing issues or need assistance, please contact our support team: https://zapier.com/app/get-help
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