Outage in Zapier
"Unable to verify identity. Please try again." Error when transferring ownership between Team members.
Resolved Minor
April 27, 2026 - Started about 22 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zapier experienced a 2-hour incident where users encountered an "Unable to verify identity. Please try again." error when attempting to transfer ownership between team members. The engineering team identified the root cause and released a fix, with monitoring in place to ensure the resolution was successful.
Users have reported that transferring ownership between Team members returns the following error.
Unable to verify identity. Please try again.
Our Engineering team is looking into the issue and working to identify the root cause. We'll continue to update you as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 21 hours ago - at 04/28/2026 12:58AM
A fix has been released, and we're now monitoring for any unexpected issues due to the fix being released. We'll continue to monitor until we're confident the issue has been resolved.
IDENTIFIED
about 22 hours ago - at 04/27/2026 11:43PM
Users have reported that transferring ownership between Team members returns the following error.
Unable to verify identity. Please try again.
Our Engineering team is looking into the issue and working to identify the root cause. We'll continue to update you as we have more information.
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