Zapier experienced a 27-minute outage affecting agents web search and chatbot website knowledge-source syncing due to a third-party provider (Firecrawl) outage starting at approximately 4:45 AM UTC. Most affected runs recovered automatically once Firecrawl was restored, though some agent runs failed during the incident window. The service was fully restored with customers able to manually retry any failed runs through their Activity dashboard.
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At approximately 4:45 AM UTC we experienced degraded performance affecting agents web search and chatbot website knowledge-source syncing due to an outage at our third-party provider, Firecrawl.
Firecrawl has recovered and our services are operating normally again. Most affected runs recovered automatically, but a subset of agent runs may have failed during the incident window—customers can check their Activity and retry failed runs if needed.
We’re continuing to monitor for any residual errors and will provide an update before closing.
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