Outage in Zapier
Freshservice - Webhook delivery disruption
Resolved Minor
September 01, 2026 - Started 22 days ago
- Lasted 6 days
Incident Report
Summary AI Generated
Zapier's Freshservice webhook triggers experienced a disruption lasting approximately six days, preventing customers from receiving new updates in their Zaps. The issue was traced to Freshservice's side, with their team confirming the problem and working on a fix. The incident remained under investigation throughout its duration with no confirmed resolution update provided.
Customers using Freshservice webhook triggers may not receive new updates in their Zaps. We are investigating the disruption with Freshservice and will share further information as it becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
19 days ago - at 09/04/2026 07:08PM
The Freshservice disruption is still under investigation. The Freshservice team has confirmed the issue and is working to implement a fix. We’ll provide the next update once we know more. If you’re experiencing this issue, please reach out to our Support team: https://zapier.com/app/get-help
INVESTIGATING
20 days ago - at 09/03/2026 09:39PM
We’re still investigating the disruption with Freshdesk. If you are experiencing issues related to this, please reach out here: https://zapier.com/app/get-help
INVESTIGATING
20 days ago - at 09/03/2026 02:16PM
We are still investigating the disruption with Freshservice and have touched base with their team to continue digging into this. We will continue to share further information as it becomes available. We appreciate your patience while our team works on this.
INVESTIGATING
22 days ago - at 09/01/2026 12:03PM
Customers using Freshservice webhook triggers may not receive new updates in their Zaps. We are investigating the disruption with Freshservice and will share further information as it becomes available.
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