Outage in Zapier
Chat with Sales temporarily unavailable
Resolved Minor
November 04, 2026 - Started 6 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
For approximately 3.5 hours, visitors to zapier.com were unable to initiate chat sessions with the Zapier Sales team. The issue was traced to an upstream problem with Ada, Zapier's chat system provider, who identified and deployed a fix on their end. Functionality was restored following Ada's remediation, with Zapier monitoring until full resolution was confirmed.
Some visitors to zapier.com: http://zapier.com may be unable to start a chat with our Sales team right now. If you need help in the meantime, you can reach our Support team at https://zapier.com/app/get-help. We're looking into this and will share an update as soon as we know more.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 11/04/2026 10:42PM
Our chat system, Ada, has identified the issue and has implemented a fix for this issue from their end.
We are see functionality start to return with our chat system, but will still be monitoring this situation until that upstream issue has been fully resolved.
In the meantime, you can reach our Support team at https://zapier.com/app/get-help
INVESTIGATING
6 days ago - at 11/04/2026 08:28PM
Some visitors to zapier.com: http://zapier.com may be unable to start a chat with our Sales team right now. If you need help in the meantime, you can reach our Support team at https://zapier.com/app/get-help. We're looking into this and will share an update as soon as we know more.
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