Outage in Zaptec
App access problems
Resolved MinorIncident Report
We are currently investigating a bug in the app where users occasionally lose access to their charger.
The issue is temporarily resolved by logging out of the app and then logging back in.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/17/2026 02:19PM
This incident has been resolved.
MONITORING
about 1 month ago - at 02/16/2026 10:50AM
We are continuing to monitor for any further issues.
To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).
To verify the current version of your app, click on the "Account" tab in the lower right corner inside the Zaptec App. You will then see the version number in the bottom of your screen.
MONITORING
about 1 month ago - at 02/16/2026 08:21AM
A fix has been implemented and we are currently monitoring the results.
To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).
IDENTIFIED
about 1 month ago - at 02/12/2026 01:33PM
The issue has been identified, and we are working on a fix.
INVESTIGATING
about 1 month ago - at 02/12/2026 07:49AM
We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in.
INVESTIGATING
about 1 month ago - at 02/11/2026 02:04PM
We are still investigating this issue.
INVESTIGATING
about 1 month ago - at 02/11/2026 10:50AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 02/11/2026 09:29AM
We are currently investigating a bug in the app where users occasionally lose access to their charger.
The issue is temporarily resolved by logging out of the app and then logging back in.
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