Outage in Zefort

eSeal outage - Zefort Sign affected

Resolved Minor
August 09, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are unable to access the Hardware Security Module (HSM) for creating cryptographic signatures for Zefort Sign. New signatures are still being recorded, but signed PDF documents cannot be finalized.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/11/2023 11:01AM

The HSM is available again. Signatures recorded during the outage are being finalized and signed documents being generated.

IDENTIFIED about 2 years ago - at 08/11/2023 11:00AM

We are unable to access the Hardware Security Module (HSM) for creating cryptographic signatures for Zefort Sign. New signatures are still being recorded, but signed PDF documents cannot be finalized.

Latest Zefort outages

my.zefort.com unresponsive - 7 months ago
Users may not able to access binders and contracts shared to them - 9 months ago
Data Processing Delays - Zefort Sign and background tasks on my.zefort.com affected - 11 months ago
Contract search returns empty results - about 1 year ago
Unscheduled downtime on my.zefort.com - over 1 year ago

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