Outage in Zenoti

All PODs - Client side issue with AVG and Avast Security AV (AntiVirus) providers

Resolved Minor
March 24, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

A few customers are having issues while logging in due to AVG and Avast Security AV (AntiVirus) providers as they are inaccurately blocking a specific Zenoti URL page. We are actively working with these providers to fix the problem at their end. As a workaround to this issue, please follow these articles from the AV provider by adding https://ids.zenoti.com/* into the exception list: Customer using AVG: https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions Customer using Avast: https://support.avast.com/en-in/article/antivirus-scan-exclusions We are actively following up with these providers and will continue to provide further updates.
Components affected
Zenoti -AMRS14 Zenoti -AMRS19 Zenoti -EMEA04 Zenoti -ASIA03 Zenoti -AMRS09 Zenoti -AMRS18 Zenoti -AMRS06 Zenoti -ASIA12 Zenoti -AMRS12 Zenoti -AMRS03 Zenoti -ASIA02 Zenoti -AMRS05 Zenoti -ASIA11 Zenoti -AMRS11 Zenoti -AMRS20 Zenoti -AMRS01 Zenoti -AMRS10 Zenoti -ASIA22 Zenoti -AMRS13 Zenoti -AMRS07 Zenoti -CNDA01 Zenoti -AMRS08 Zenoti -AMRS02 Zenoti -ASIA01 Zenoti -EMEA01 Zenoti -AMRS04 Zenoti -EMEA02 Zenoti -EMEA03 Zenoti -AMRS17
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/24/2023 07:58AM

This issue is now resolved as both AVG and Avast Security AV (AntiVirus) providers have whitelisted the Zenoti URL page which was impacted. We got confirmation from the providers at 11:12 PM PDT.

Please find below articles to get the latest updates: 
Customer using AVG: https://support.avg.com/SupportArticleView?l=en&urlname=update-avg-antivirus
Customer using Avast: https://support.avast.com/en-in/article/update-antivirus

INVESTIGATING over 1 year ago - at 03/24/2023 06:05AM

A few customers are having issues while logging in due to AVG and Avast Security AV (AntiVirus) providers as they are inaccurately blocking a specific Zenoti URL page. We are actively working with these providers to fix the problem at their end. As a workaround to this issue, please follow these articles from the AV provider by adding https://ids.zenoti.com/* into the exception list:

Customer using AVG: https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions
Customer using Avast: https://support.avast.com/en-in/article/antivirus-scan-exclusions

We are actively following up with these providers and will continue to provide further updates.

Latest Zenoti outages

AMRS06 - Delay in refreshing data for Core and Analytics Reports - 25 days ago
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Analytics Service Degradation - about 1 month ago
AMRS13 - Delay in refreshing data for Core and Analytics Reports - about 1 month ago
Service Update for Canadian Customers (Zenoti Payments (Adyen)) - about 1 month ago

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