Earlier than expected payouts 4/5/2023 (Adyen)

We were able to get more details from the processor:

Due to an incident on 3rd April 2023 (NA timezone), payable batches were being processed with a delay.

A subset of account holders will receive two payouts. The first was completed with available funds at the time of scheduled payout, and the second was when the payable batches were closed and additional funds became available. As a result, some transactions paid out in the 2nd payout would be expected today (April 5th) but instead have been paid out yesterday (April 4th).

Going forward, since we are back to normalcy and payable batches have caught up we are expecting schedule payouts to go as per normal.

Some customers may have received an earlier-than-expected payout for the deposit date of 4/5/2023. Deposits that were expected for 4/5/2023 may appear on 4/4/2023. There were no issues on deposits that were expected on 4/4/2023.

Transaction Date Expect Deposit Actual Deposit
4/2/2023 4/4/2023 4/4/2023
4/3/2023 4/5/2023 4/4/2023

We are working with Adyen to get clarification on this incident.