Outage in Zenoti

Delay in SMS message delivery for a small number of users in the US Region

Resolved Minor
October 01, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

A very small number of customers in the US Region might be experiencing a delay in receiving SMS messages. Our team is actively working with our SMS partner to expedite these updates. We will provide an update once this issue is resolved. We appreciate your patience and apologize for any inconvenience caused during this time.
Components affected
Zenoti -AMRS15 Zenoti -AMRS16 Zenoti -AMRS17 Zenoti -AMRS18 Zenoti -AMRS19 Zenoti -AMRS20 Zenoti -AMRS01 Zenoti -AMRS02 Zenoti -AMRS03 Zenoti -AMRS04 Zenoti -AMRS05 Zenoti -AMRS06 Zenoti -AMRS07 Zenoti -AMRS08 Zenoti -AMRS09 Zenoti -AMRS10 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS13 Zenoti -AMRS14
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2024 08:04AM

This incident has been resolved. We are pleased to report that our SMS partner systems have returned to normal and are functioning properly. We appreciate your patience and apologize for the inconvenience.

IDENTIFIED about 1 year ago - at 10/03/2024 01:36AM

We are continuing to investigate the issue with our SMS partner and they have identified that the problem is related to connectivity. Their engineering team is actively working to resolve the situation. We will provide an additional update as soon as the issue is fixed. Thank you for your patience.

INVESTIGATING about 1 year ago - at 10/01/2024 07:53PM

A very small number of customers in the US Region might be experiencing a delay in receiving SMS messages. Our team is actively working with our SMS partner to expedite these updates. We will provide an update once this issue is resolved. We appreciate your patience and apologize for any inconvenience caused during this time.

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