Outage in Zenoti

Zenoti Payments (Adyen) - Mastercard - Elevated number of capture failures and settlement delays

Resolved Minor

May 22, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

A Mastercard issue that began on May 21, 2024, at 14:10 CEST and was resolved on May 22, 2024, at 19:26 CEST. This issue has caused a delay in Mastercard transaction settlements for May 22, 2024 deposit. This affects the following regions: Australia US New Zealand Canada As a result, affected Mastercard transactions will be settled up to 2 days later than usual.

Components affected

Zenoti ZPay_US Zenoti ZPay_AUS Zenoti ZPay_CA

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/24/2024 05:55PM

All Mastercard transactions affected between May 21, 2024, at 14:10 CEST and May 22, 2024, at 19:26 CEST should now be successfully credited. Depending on your deposit time, this may have impacted deposits for May 22, 23, and 24.

MONITORING almost 2 years ago - at 05/22/2024 09:00PM

A Mastercard issue that began on May 21, 2024, at 14:10 CEST and was resolved on May 22, 2024, at 19:26 CEST. This issue has caused a delay in Mastercard transaction settlements for May 22, 2024 deposit. This affects the following regions:

Australia
US
New Zealand
Canada

As a result, affected Mastercard transactions will be settled up to 2 days later than usual.

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