Outage in Zenoti

Partial Payout Delay for USD Payout for Customers using Adyen

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We have received reports from one of our payments partners, Adyen, that they had a technical issue which is now resolved. A subset of customers will experience a delay in their United States Dollar (USD) payouts of up to 3.5 hours, scheduled to be received on October 15, 2024 at 10:30 PST. As the issue has been already resolved, the affected customers can expect to receive the funds in their accounts today, October 15, 2024 by 14:00 PST. If you do not use Adyen, there is no impact on you. Also, all the other Zenoti application services continue to work as expected without any delay. We will continue monitoring and provide additional updates, if required.
Components affected
Zenoti -AMRS03 Zenoti -AMRS04 Zenoti -AMRS05 Zenoti -AMRS06 Zenoti -AMRS07 Zenoti -AMRS08 Zenoti -AMRS09 Zenoti -AMRS10 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS13 Zenoti -AMRS14 Zenoti -AMRS17 Zenoti -AMRS18 Zenoti -AMRS19 Zenoti -AMRS20 Zenoti -AMRS01 Zenoti -AMRS02 Zenoti ZPay_US
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/16/2024 04:24AM

This incident has been resolved.

MONITORING 2 months ago - at 10/15/2024 05:48PM

We have received reports from one of our payments partners, Adyen, that they had a technical issue which is now resolved. A subset of customers will experience a delay in their United States Dollar (USD) payouts of up to 3.5 hours, scheduled to be received on October 15, 2024 at 10:30 PST.

As the issue has been already resolved, the affected customers can expect to receive the funds in their accounts today, October 15, 2024 by 14:00 PST.

If you do not use Adyen, there is no impact on you. Also, all the other Zenoti application services continue to work as expected without any delay.

We will continue monitoring and provide additional updates, if required.

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