Outage in Zenoti

Zenoti Payments - Adyen

Resolved Major
April 21, 2025 - Started 6 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments (stored card) or online transactions declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.
Components affected
Zenoti -AMRS20 Zenoti -AMRS17 Zenoti -AMRS14 Zenoti -CNDA01 Zenoti -AMRS18 Zenoti -AMRS19 Zenoti -AMRS03 Zenoti -AMRS04 Zenoti -AMRS05 Zenoti -AMRS15 Zenoti -AMRS08 Zenoti -AMRS09 Zenoti -AMRS10 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS13 Zenoti -AMRS02 Zenoti -AMRS06 Zenoti -AMRS07 Zenoti -AMRS01
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/22/2025 02:50AM

The incident has been resolved now.

MONITORING 6 months ago - at 04/21/2025 07:23PM

We have received reports from one of our payments partners, Adyen, that they are experiencing technical issue which is being investigated currently by the partner. A subset of customers will experience a delay or timeouts in their Payments systems.

We are working closely with the payment partner and will provide additional updates, if required.

INVESTIGATING 6 months ago - at 04/21/2025 07:05PM

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments (stored card) or online transactions declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.

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