Outage in Zenoti
Issue with the AMEX card Transactions
Major
July 30, 2025 - Started 3 days ago
Official incident page
Official incident page
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Outage Details
Some of the Zenoti customers in the US region might face issues with the AMEX card transactions on the payment terminal. All the other core functionalities of Zenoti are working fine.
Our Teams are actively investigating the issue. We will keep you posted on the progress.
Components affected
Zenoti -AMRS06 Zenoti -AMRS15 Zenoti -AMRS08 Zenoti -AMRS07 Zenoti -AMRS13 Zenoti -AMRS09 Zenoti -AMRS17 Zenoti -AMRS18 Zenoti -AMRS20 Zenoti -AMRS02 Zenoti -AMRS04 Zenoti -AMRS05 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS14 Zenoti -AMRS19 Zenoti -AMRS03 Zenoti -AMRS10 Zenoti -AMRS01 Zenoti ZPay_USLatest Updates ( sorted recent to last )
MONITORING
3 days ago - at 07/30/2025 09:41PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 07/30/2025 08:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 07/30/2025 08:44PM
The issue has been identified and as an immediate resolution an automated job has been initiated via our payment gateway that pushed the required configuration update.
INVESTIGATING
3 days ago - at 07/30/2025 07:16PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 07/30/2025 06:39PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 07/30/2025 06:05PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 07/30/2025 05:14PM
Some of the Zenoti customers in the US region might face issues with the AMEX card transactions on the payment terminal. All the other core functionalities of Zenoti are working fine.
Our Teams are actively investigating the issue. We will keep you posted on the progress.
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