Outage in Zenoti

Issue with the AMEX card Transactions

Major
July 30, 2025 - Started 3 days ago
Official incident page

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Outage Details

Some of the Zenoti customers in the US region might face issues with the AMEX card transactions on the payment terminal. All the other core functionalities of Zenoti are working fine. Our Teams are actively investigating the issue. We will keep you posted on the progress.
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 07/30/2025 09:41PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 07/30/2025 08:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 07/30/2025 08:44PM

The issue has been identified and as an immediate resolution an automated job has been initiated via our payment gateway that pushed the required configuration update.

INVESTIGATING 3 days ago - at 07/30/2025 07:16PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/30/2025 06:39PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/30/2025 06:05PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/30/2025 05:14PM

Some of the Zenoti customers in the US region might face issues with the AMEX card transactions on the payment terminal. All the other core functionalities of Zenoti are working fine.

Our Teams are actively investigating the issue. We will keep you posted on the progress.

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