Outage in Zenoti

Issue with Payment Terminal Transactions

Resolved Minor
August 21, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Zenoti customers in the US and Canada region might face issues with card transactions on terminal. The problem is due to a partner systems facing issue. Our engineering teams are actively working to with the partner to resolve it. We will keep you posted on the progress. The manual and card-on-file charges are working fine. As an alternative, we request you to use that option in the interim. All the other core functionalities of Zenoti are working fine.
Components affected
Zenoti -AMRS02 Zenoti -AMRS04 Zenoti -AMRS05 Zenoti -AMRS06 Zenoti -AMRS07 Zenoti -AMRS08 Zenoti -AMRS09 Zenoti -AMRS13 Zenoti -CNDA01 Zenoti ZPay_CA Zenoti -AMRS15 Zenoti -AMRS17 Zenoti -AMRS18 Zenoti -AMRS20 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS14 Zenoti -AMRS19 Zenoti -AMRS03 Zenoti -AMRS10 Zenoti -AMRS01 Zenoti ZPay_US

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/21/2025 03:16PM

This incident has been resolved.

MONITORING 3 months ago - at 08/21/2025 02:52PM

Our partner has confirmed that the issue is resolved, and the transactions are returning to normal. We are continuing to monitor the systems.

INVESTIGATING 3 months ago - at 08/21/2025 02:40PM

Zenoti customers in the US and Canada region might face issues with card transactions on terminal. The problem is due to a partner systems facing issue. Our engineering teams are actively working to with the partner to resolve it. We will keep you posted on the progress.

The manual and card-on-file charges are working fine. As an alternative, we request you to use that option in the interim.

All the other core functionalities of Zenoti are working fine.

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