Zenoti Service Disruption

All the systems including HyperConnect, messaging and analytics are operational and working fine now.

The Analytics systems have also caught up to the latest data.

All other Zenoti services except HyperConnect and Messaging have completely recovered. These services depend on partners who were impacted from the same cloud provider issue as well and are in the process of recovery.

Analytics systems are up, except a few components which are still recovering (Zenoti-ASIA01, Zenoti-AMRS01, Zenoti-MIDE01, Zenoti-AMRS06, and Zenoti-AMRS19), are catching up on data with the ETL cycles and would start showing latest data in the next couple of hours.

We are still monitoring the situation with the partners and ensuring all services become operational.

We are continuing to see recovery in the cloud services and are monitoring the systems closely.

The cloud provider is seeing recovery across services and availability zones. The Zenoti application core functions are working but might see slight performance issues until full recovery from the cloud service.

Will keep you posted as the recovery happens.

Our cloud provider is still working towards recovery.

Next Update: 12:30 PM PDT

Our Cloud provider is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery.

We are closely monitoring this and will continue to provide updates to you as they become available. Thank you for your patience.

Next update: 11:30 AM PDT

Issues at the cloud service provider still continue. We're monitoring the situation closely and will keep you updated as the situation evolves.

Next Update: 10:30 AM PDT

Multiple issues at the cloud service provider still continue. We're monitoring the situation closely and will keep you updated as the situation evolves.

Next update: 9:30 AM PDT

We are still working with the service provider to sort this out. Next update 8:30 AM PDT.

Analytics service is still facing the issue. We are continuing to work with our Cloud Provider to fix the problems.

We will provide an update by 7:30 AM PDT or sooner if we have additional information to share.

All the services are up and running fine. There might be a latency seen in the Analytics. We have been working with our cloud provider to resolve the same.

Thanks for your patience and apologies for the inconvenience.

All the components are working fine now. Our teams are internally verifying the application to ensure things are back to normal.

Thanks for your patience and apologies for the inconvenience.

We are currently experiencing a service disruption on the Zenoti Application Components hosted in the North Virginia region. The issue is with our Cloud Service Provider facing a major issue in their systems. Our team is in touch with the provider continuously.

We will keep you updated as the situation evolves.