Outage in Zenoti

AMRS19 - Data refresh for core and analytics reports is impacted

Resolved Minor
October 24, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing an issue with the Core and Analytics reports for AMRS19 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Components affected
Zenoti -AMRS19

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2025 04:29PM

All the reports now have current data. This incident is now resolved.

MONITORING about 2 months ago - at 10/25/2025 12:44PM

The issue with the collection reports also is now fixed. The data update process for the reports is running with an ETA of about 2 hours. The collection reports should show the latest data by 9 AM PDT.

We are monitoring the progress continuously and share an update by 9 AM.

MONITORING about 2 months ago - at 10/24/2025 04:21PM

All the reports (both core and analytics) except the collection reports are now operational. For collection reports we will update as soon as we have more information.

We are monitoring the application closely for any issues.

IDENTIFIED about 2 months ago - at 10/24/2025 03:12PM

We're making progress with the fix. This is taking longer than expected. We will provide an update by 9 AM PDT or sooner if we have additional information to share.

IDENTIFIED about 2 months ago - at 10/24/2025 01:52PM

We have identified the issue and a fix is being worked out right now. We'll keep you posted on the progress.

INVESTIGATING about 2 months ago - at 10/24/2025 01:02PM

We are currently experiencing an issue with the Core and Analytics reports for AMRS19 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

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