Outage in Zepto Payments
[External] Degraded PayTo Agreement Performance Issues
Resolved MajorIncident Report
Dear Customers,
We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application.
This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations.
Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion.
We will provide further updates as additional information becomes available.
If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at support@zepto.com.au or contact your Zepto Account Manager directly.
We appreciate your understanding and cooperation.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/01/2025 12:52AM
The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved.
Agreement authorisations are now proceeding as expected.
INVESTIGATING
5 months ago - at 09/26/2025 06:06AM
Dear Customers,
We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application.
This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations.
Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion.
We will provide further updates as additional information becomes available.
If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at support@zepto.com.au or contact your Zepto Account Manager directly.
We appreciate your understanding and cooperation.
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