Outage in Zero Hash

Intermittent delay with settling some executions

Resolved Major
July 06, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor Zero Hash outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zero Hash, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue where some trades may be experiencing a delay in settlement. During this time, accounts might not be showing the most up-to-date balances. Additionally, we have also noticed an issue in getting quotes for the following tokens, and they are currently not available to be traded: PAXG, EGLD, KNC, HBAR, OMG, FTM, MANA, MKR, BAT, EOS, ENJ, ZRX, XLM, XTZ, APE.ETH Our team has identified the cause and are currently working on resolving the issue.
Components affected
Zero Hash /liquidity
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/06/2023 08:54PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/06/2023 08:42PM

Our engineering team has implemented a fix and we have seen the errors subsiding. We will continue to monitor the situation.

IDENTIFIED over 2 years ago - at 07/06/2023 07:32PM

We are investigating an issue where some trades may be experiencing a delay in settlement. During this time, accounts might not be showing the most up-to-date balances.

Additionally, we have also noticed an issue in getting quotes for the following tokens, and they are currently not available to be traded: PAXG, EGLD, KNC, HBAR, OMG, FTM, MANA, MKR, BAT, EOS, ENJ, ZRX, XLM, XTZ, APE.ETH

Our team has identified the cause and are currently working on resolving the issue.

Latest Zero Hash outages

ETH Withdrawal Delays Due to Gas Spike - 2 days ago
Intermittent Delays Processing Withdrawals - 4 days ago
PROD ETH/ ERC-20 withdrawal delays - 5 days ago
ETH / ERC-20 Withdrawal Delays - 5 days ago
Delayed Trade Settlement - 12 days ago

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook