Outage in Zero Hash
Delay in Crediting Deposits on Polygon Network
Resolved MinorIncident Report
Summary AI Generated
Zero Hash experienced a 4.1-hour delay in automatically detecting and crediting digital asset deposits on the Polygon network, affecting user accounts. Assets were never at risk of being lost, but deposits were not reflected in accounts in a timely manner. The issue was resolved by rescanning Polygon blocks, after which all deposits were fully confirmed.
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe.
We appreciate your patience while we resolve this issue.
Components affected
Zero Hash /accountsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/26/2026 12:09AM
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
IDENTIFIED
about 1 month ago - at 06/25/2026 08:06PM
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe.
We appreciate your patience while we resolve this issue.
Latest Zero Hash outages
Delays In Broadcasting XRP Withdrawals - 6 days ago
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Delay in Crediting Deposits - about 1 month ago
Delays processing withdrawals, deposits, executions and trades - about 1 month ago
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