Outage in Zero Hash
Delays processing withdrawals, deposits, executions and trades
Resolved MajorIncident Report
Summary AI Generated
Zero Hash experienced a major incident lasting approximately 7.7 hours in which crypto withdrawals, deposits, executions, and trades were delayed, affecting accounts, fiat deposits, and positions. The root cause was traced to a third-party provider, and a fix was implemented after several hours of collaborative effort. Account balances and withdrawals were restored to normal flow, with backlogged webhooks and transactions processed during a cleanup period before the incident was fully resolved.
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/29/2026 09:47PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/29/2026 07:10PM
Update: Account balances and withdrawals are fixed and flowing as expected.
We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
MONITORING
about 1 month ago - at 06/29/2026 06:03PM
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
IDENTIFIED
about 1 month ago - at 06/29/2026 05:22PM
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix.
We sincerely apologize for the inconvenience and appreciate your continued patience.
IDENTIFIED
about 1 month ago - at 06/29/2026 03:22PM
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
IDENTIFIED
about 1 month ago - at 06/29/2026 02:06PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 06/29/2026 02:05PM
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
Latest Zero Hash outages
Delays In Broadcasting XRP Withdrawals - 6 days ago
High Rrror Rate on RFQ and convert_withdraw Endpoints - 15 days ago
Account Funding SDK: Session Timeouts and Deposit Failures - about 1 month ago
Delay in Crediting Deposits - about 1 month ago
Delay in Crediting Deposits on Polygon Network - about 1 month ago
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