Outage in Zero Hash

Client Portal login issues reported.

Resolved Minor
April 20, 2021 - Started over 4 years ago - Lasted 11 months
Official incident page

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Outage Details

We are currently experiencing issues logging into the Zero Hash client portal. Settlement processing remains unaffected.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 04/20/2021 08:21PM

We have received the following update from our authentication provider:

"Update - We continue to see customers that have moved to degraded performance. Systems are recovering and access to the Auth0 Dashboard has been restored. We are continuing to dedicate our full team’s efforts on restoring services for all customers impacted by this incident."

Should they report any further issues will will update our status page accordingly.

IDENTIFIED over 4 years ago - at 04/20/2021 07:27PM

The Zero Hash Client Portal application is being impacted by an outage at our authentication provider, Auth0. This is a systemwide outage affecting many clients of Auth0. Zero Hash API’s remain unaffected by this outage. Settlement functions remains intact as well. A current status of this incident can be found here: https://status.auth0.com/.

INVESTIGATING over 4 years ago - at 04/20/2021 04:30PM

We are currently experiencing issues logging into the Zero Hash client portal. Settlement processing remains unaffected.

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