Outage in Zero Hash
Elevated Error Rate on /trades
Resolved MinorIncident Report
Summary AI Generated
Zero Hash experienced elevated error rates on the GET /trades endpoint over approximately 5 hours, caused by certain trade history requests taking excessive time to process, which reduced capacity for other requests. The /positions component was also affected during the incident. A fix was deployed on November 11, 2026, restoring normal operation of the endpoint.
We are identified an issue causing elevated error rates on the GET /trades endpoint, and our team is actively working on implementing a fix. We will provide additional updates as soon as possible.
Components affected
Zero Hash /positionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/11/2026 05:40AM
A fix has been deployed and the GET /trades endpoint is operating normally. Please contact support if you need help. We apologize for the inconvenience.
IDENTIFIED
1 day ago - at 11/11/2026 02:52AM
We have identified the cause of the elevated error rates on the GET /trades endpoint: certain trade history requests are taking a long time to process, which reduces capacity for other requests. We are testing a fix. Some GET /trades requests may still fail or respond slowly; retrying with backoff is recommended. We will provide another update as soon as possible.
IDENTIFIED
1 day ago - at 11/11/2026 12:34AM
We are identified an issue causing elevated error rates on the GET /trades endpoint, and our team is actively working on implementing a fix. We will provide additional updates as soon as possible.
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