Outage in Zero Networks

Connectivity issues affecting Legacy Operating Systems

Resolved Minor
December 12, 2024 - Started about 1 year ago
Official incident page

Incident Report

We have identified a critical issue affecting the Segment Server's ability to connect with legacy operating systems, specifically Windows 7 and Windows Server 2008 R2. This issue has caused disconnections and has prevented impacted systems from reestablishing connectivity. To address this, we will be deploying a hotfix on December 15th between 13:00 and 18:00 UTC. This hotfix is designed to fully restore connectivity for all affected systems. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue promptly. For further updates or assistance, please don’t hesitate to reach out to our support team at support.zeronetworks.com. Thank you for your understanding and continued partnership.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/12/2024 08:38PM

We have identified a critical issue affecting the Segment Server's ability to connect with legacy operating systems, specifically Windows 7 and Windows Server 2008 R2. This issue has caused disconnections and has prevented impacted systems from reestablishing connectivity.
To address this, we will be deploying a hotfix on December 15th between 13:00 and 18:00 UTC. This hotfix is designed to fully restore connectivity for all affected systems.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue promptly.
For further updates or assistance, please don’t hesitate to reach out to our support team at support.zeronetworks.com.
Thank you for your understanding and continued partnership.

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