Outage in Zipwhip

SMS Delivery Failures to Evolve Cellular Network

Resolved Minor
September 06, 2024 - Started 4 months ago - Lasted 7 days
Official incident page

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Outage Details

We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 10:26PM

We are Resolving this post and will distribute new communications when Evolve's services are successfully restored.

Thank you for your understanding in this matter. Please contact support with any other questions or concerns.

IDENTIFIED 3 months ago - at 09/12/2024 10:30PM

Further investigation has identified that this incident is impacting all messages sent to the Evolve Cellular network in the US causing rejections on SMS submissions.

The problem is related to the Evolve Cellular Network Operator’s platform, where on August 16th, 2024, a network change impacted the A2P (Application-to-Person) messaging service.

The Evolve Cellular Network Operator is actively working to resolve the problem. They expect a service interruption between 1 to 3 months.

We are in constant communication with the Evolve Cellular Network Operator for additional updates as they occur. This post will be removed on 9-13-24, and we will distribute new communications when Evolve's services are successfully restored. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.

INVESTIGATING 3 months ago - at 09/12/2024 05:34AM

We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

INVESTIGATING 3 months ago - at 09/11/2024 04:58AM

We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

INVESTIGATING 3 months ago - at 09/10/2024 03:45AM

We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

INVESTIGATING 4 months ago - at 09/06/2024 09:37PM

We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

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