Outage in Zipwhip

SMS/MMS Delivery Report Delays to the Verizon Wireless Network in the United States for a Subset of Toll-Free Numbers and Short Codes

Resolved Minor
February 11, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing MMS delivery delays when sending messages to Verizon Wireless in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 02/13/2025 04:32AM

We are no longer experiencing MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. This incident has been resolved.

MONITORING 6 months ago - at 02/13/2025 02:25AM

We are observing recovery in MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/12/2025 09:34PM

We continue experiencing MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/12/2025 01:34PM

We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/12/2025 09:44AM

We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/12/2025 07:59AM

We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/12/2025 07:00AM

After monitoring for some time, we are still experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 6 months ago - at 02/12/2025 06:28AM

We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless network in the United States for a subset of Toll-Free Numbers and Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/11/2025 11:26PM

We have identified that a subset of Short Codes is also impacted by this incident. The issue currently affects SMS/MMS delivery report delays to the Verizon Wireless network in the United States for a subset of Toll-Free Numbers and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/11/2025 09:05PM

We are still experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/11/2025 07:53PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 02/11/2025 07:06PM

We are experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in USA for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/11/2025 06:40PM

We are experiencing MMS delivery delays when sending messages to Verizon Wireless in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 02/11/2025 06:39PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 02/11/2025 06:26PM

We are experiencing MMS delivery delays when sending messages to Verizon Wireless in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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