Outage in Zipwhip

SMS Delivery Delays to Algar Telecom (CTBC) Network in Brazil

Resolved Minor
April 17, 2025 - Started 20 days ago - Lasted 4 days
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/21/2025 04:55AM

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. This incident has been resolved.

MONITORING 16 days ago - at 04/21/2025 03:04AM

We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 16 days ago - at 04/21/2025 12:58AM

We are still observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 16 days ago - at 04/20/2025 11:09PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 04/20/2025 10:28PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 04/19/2025 11:01PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 18 days ago - at 04/18/2025 11:16PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 04/18/2025 07:00AM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 04/17/2025 11:15PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 04/17/2025 07:02PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 19 days ago - at 04/17/2025 05:16PM

We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 04/17/2025 04:22PM

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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