Outage in Zipwhip

TTS errors from Amazon following spike in requests has been identified

Resolved Minor
June 20, 2025 - Started about 19 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with TTS errors from Amazon and Google providers following spike in requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 06/20/2025 06:02PM

The issue affecting intermittent TTS errors from Amazon and Google providers following spike in requests has been resolved, and the service is functioning normally at this time.

MONITORING about 16 hours ago - at 06/20/2025 05:30PM

We have started seeing recovery for intermittent TTS errors from Amazon providers, following spike in requests. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 06/20/2025 03:59PM

The issue causing intermittent TTS errors from Amazon following spike in requests has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Google has recovered since 8:00 AM PST.

IDENTIFIED about 18 hours ago - at 06/20/2025 02:52PM

The issue causing intermittent TTS errors from Amazon and Google providers following spike in requests has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 06/20/2025 02:34PM

Our monitoring systems have detected a potential issue with TTS errors from Amazon and Google providers following spike in requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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