Outage in Zipwhip
Twilio Flex - Maintenance
Resolved MinorIncident Report
We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/30/2025 06:22AM
We’re creating the notification comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. Since the reboot have been completed, we’re resolving this proactive communication. Systems are operational.
MONITORING
9 months ago - at 07/30/2025 05:45AM
We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
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