Outage in Zipwhip

Issues With Inbound Messages From Subscribers in Australia

Resolved Minor

July 31, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue in receiving messages from subscribers in Australia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/31/2025 11:48AM

The issue affecting Inbound message Failures to Twilio Phone Numbers in Australia has been resolved, and the service is functioning normally at this time.

MONITORING 8 months ago - at 07/31/2025 10:07AM

We have started seeing recovery for the issue for inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers should no longer experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 07/31/2025 08:18AM

We continue to experience inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers may experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 07/31/2025 07:27AM

We are experiencing inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers may experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 07/31/2025 07:00AM

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