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Outage in Zipwhip

Outbound Call Failures From a Subset of Twilio's Phone Numbers to KPN Netherlands

Resolved Minor
July 31, 2025 - Started 9 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/31/2025 09:48PM

The issue affecting outbound calls from a subset of Twilio's phone numbers to KPN Netherlands has been resolved, and the service is functioning normally at this time.

MONITORING 9 months ago - at 07/31/2025 07:48PM

We are continuing to see recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 9 months ago - at 07/31/2025 05:47PM

We are continuing to see recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 9 months ago - at 07/31/2025 03:54PM

We have started seeing recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/31/2025 01:56PM

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/31/2025 01:00PM

We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.

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