Outage in Zipwhip

SMS Delivery Receipts Delays to Multiple Networks in Multiple Countries in Latin America

Resolved Minor
July 31, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 07/31/2025 09:30PM

We are no longer experiencing delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. This incident has been resolved.

MONITORING about 23 hours ago - at 07/31/2025 07:31PM

We are observing recovery in delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 07/31/2025 05:30PM

We are observing recovery in delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/31/2025 04:15PM

We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/31/2025 03:41PM

We are continuing to experience delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/31/2025 02:47PM

We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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