Outage in Zipwhip

Outbound SMS & Voice Failures for Australian Phone Numbers

Minor
September 15, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 09/15/2025 10:44AM

Our engineers have identified the issue causing ported out Australia Numbers to not appear in Console and are working to deploy a fix. Outbound SMS & Voice services will be affected for impacted numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/15/2025 08:51AM

We continue to investigate an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/15/2025 08:01AM

We are investigating an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/15/2025 07:40AM

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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