Outage in Zipwhip

Voice Call Failures to Brazil Subscribers From a Subset of Brazil Twilio Numbers.

Resolved Minor
September 18, 2025 - Started about 10 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

We are observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/19/2025 02:09AM

We are no longer observing voice call failures to Brazil subscribers from a subset of Brazil Twilio numbers. This incident has been resolved.

MONITORING about 4 hours ago - at 09/19/2025 12:03AM

We are observing recovery in voice call failures. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/18/2025 09:52PM

We are no longer observing voice call failures, however, we are still investigating the Branded Calls feature not being active. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/18/2025 06:44PM

We are still observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 09/18/2025 05:47PM

We are observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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