Outage in Zipwhip

Errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses

Minor
September 25, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 09/25/2025 09:25PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/25/2025 05:25PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/25/2025 03:22PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/25/2025 02:22PM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 09/25/2025 02:00PM

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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