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Outage in Zipwhip

WhatsApp Inbound messages are delayed.

Resolved Minor
September 29, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/29/2025 09:29PM

This incident with WhatsApp inbound messages delayed has now been resolved.

MONITORING 7 months ago - at 09/29/2025 08:30PM

Engineers identified a spike in messages delayed in being sent from Meta to Twilio from 1:00 PM PST to 1:21 PM PST. Those messages have been resent and successfully processed.

IDENTIFIED 7 months ago - at 09/29/2025 08:27PM

A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.

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