Outage in Zipwhip

WhatsApp Sandbox Cross-Country Messages Blocked

Resolved Minor
October 03, 2025 - Started 4 days ago - Lasted 3 days
Official incident page

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Outage Details

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 10/06/2025 06:45PM

The issue affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia, has been resolved.

INVESTIGATING 1 day ago - at 10/06/2025 03:50AM

We are continuing to investigate errors affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide an update in 24 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 10/05/2025 03:50AM

We are continuing to investigate errors affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide an update in 24 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/04/2025 11:55AM

We are continuing to investigate errors affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide an update in 16 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/04/2025 04:03AM

We still continue to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/04/2025 12:23AM

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/03/2025 10:23PM

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 10/03/2025 09:20PM

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 10/03/2025 09:10PM

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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