Outage in Zipwhip

SMS Delivery Delays and Failures to Safaricom in Ethiopia

Minor
October 15, 2025 - Started about 17 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Safaricom in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 10/15/2025 03:46PM

We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING about 5 hours ago - at 10/15/2025 11:56AM

We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 7 hours ago - at 10/15/2025 09:55AM

We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 9 hours ago - at 10/15/2025 08:24AM

We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 11 hours ago - at 10/15/2025 06:22AM

We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 10/15/2025 03:44AM

We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 16 hours ago - at 10/15/2025 01:42AM

We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 10/15/2025 12:42AM

We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 10/15/2025 12:40AM

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Safaricom in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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