Outage in Zipwhip

SMS Delivery Delays to Altan Redes in Mexico

Resolved Minor

October 16, 2025 - Started 6 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/17/2025 09:52PM

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.

MONITORING 6 months ago - at 10/17/2025 07:51PM

We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/17/2025 04:08PM

We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/17/2025 08:04AM

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/17/2025 04:02AM

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/17/2025 02:02AM

We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/17/2025 12:58AM

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