Outage in Zipwhip

Delays in SMPP API Message Delivery

Resolved Minor
October 17, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue SMPP API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/17/2025 12:43PM

The issue affecting a subset of SMPP API customer MO traffic has been resolved. Message delivery is now operating normally.

MONITORING 1 day ago - at 10/17/2025 12:11PM

We are observing recovery for the subset of SMPP API customer MO traffic that was delayed for several hours. Our engineering team continues to work on fully restoring normal message delivery. We will provide another update in 30 minutes or or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/17/2025 11:41AM

We are still investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/17/2025 10:43AM

We are currently investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/17/2025 10:37AM

Our monitoring systems have detected a potential issue SMPP API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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