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Outage in Zipwhip

Delay in Availability of Voice Insights Call Summaries in US1 Region

Resolved Minor
October 22, 2025 - Started 6 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue Voice Insights call summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2025 12:59AM

Availability of Voice Insights call summaries now operating normally. The engineers have backfilled the call-summaries and data. This incident has been resolved.

MONITORING 6 months ago - at 10/22/2025 11:42PM

Availability of Voice Insights call summaries now operating normally. The engineers are backfilling the call-summaries and data. We will continue to monitor for system stability and the completion of the data backfilling. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 10/22/2025 09:15PM

Availability of Voice Insights call summaries now operating normally. The engineers are backfilling the call-summaries and data. We will continue to monitor for system stability and the completion of the data backfilling. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 10/22/2025 07:11PM

Availability of Voice Insights call summaries now operating normally. The engineers have backfill the call-summaries and data. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/22/2025 06:23PM

Our engineers have identified the issue with delays in the availability of Voice Insights call summaries for calls homed in US1 that ended on Oct 22nd between 9:00am - 9:40am PST. This is resulting in summaries not accessible via API, console and event streams. Engineers are working to backfill this data. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/22/2025 06:04PM

Our monitoring systems have detected a potential issue Voice Insights call summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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