Outage in Zipwhip

Issue With Help Center When Switching to Subaccounts and Viewing Ticket History

Resolved Minor
October 27, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with the Console when switching to subaccounts and viewing ticket history. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 10/27/2025 05:35PM

Help Center issue has been resolved and it is operating normally at this time.

MONITORING about 23 hours ago - at 10/27/2025 05:02PM

Help Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 10/27/2025 04:16PM

We are investigating an issue with Help Center when switching to subaccounts and viewing ticket history. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/27/2025 03:55PM

Our monitoring systems have detected a potential issue with the Console when switching to subaccounts and viewing ticket history. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information becomes available.

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