Outage in Zipwhip

Flex Insights Historical Reporting Platform Outage

Resolved Minor
October 29, 2025 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with Flex Insights. We will provide another update in 1 hour or as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 10/29/2025 08:18PM

We are no longer experiencing an outage with our Flex Insights Historical Reporting platform. This incident has been resolved.

INVESTIGATING about 20 hours ago - at 10/29/2025 07:19PM

We are currently experiencing an outage with our Flex Insights Historical Reporting platform due to an issue with our BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. We are actively working with our vendor to resolve the issue as quickly as possible. For updates from GoodData, please refer to their service announcement: https://support.gooddata.com/hc/en-us/articles/46047383844243-Wed-Oct-29th-2025-Unexpected-GoodData-Platform-Issue. We apologize for the disruption and will provide further updates in 1 hour or as they become available

INVESTIGATING about 20 hours ago - at 10/29/2025 07:15PM

We are currently investigating an issue with Flex Insights. We will provide another update in 1 hour or as soon as more information is available.

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