Outage in Zipwhip

SMS Delivery Failures to Altan Redes in Mexico

Minor
October 31, 2025 - Started about 14 hours ago
Official incident page

Incident Report

We are experiencing SMS delivery failures to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 8 hours ago - at 11/01/2025 01:41AM

We still continue to experience SMS delivery failures to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 10/31/2025 09:55PM

We are continuing to experiencing SMS delivery failures to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 10/31/2025 08:02PM

We are continuing to experiencing SMS delivery failures to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 10/31/2025 07:10PM

We are experiencing SMS delivery failures to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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