Outage in Zipwhip

SMS Delivery Report Delays to Surf Telecom Network In Brazil

Resolved Minor

November 02, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/03/2025 04:04PM

We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network In Brazil. This incident has been resolved.

MONITORING 5 months ago - at 11/03/2025 03:10PM

We are observing recovery in SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/03/2025 07:04AM

We continue to experience SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/02/2025 11:04PM

We continue to experience SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/02/2025 07:04PM

We are continuing to experience SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/02/2025 05:04PM

We are continuing to experience SMS delivery report delays when sending messages to Surf Telecom Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/02/2025 04:04PM

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